Shipping & Returns
Orders are sent out within 4 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive an additional email notification with a tracking number when your order has shipped or is ready for local pickup.
All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover
Free local pick up in Surrey B.C or we can deliver to you for a charge.
After receiving your pickup confirmation email, we will contact you via text message with the phone number you provided at checkout to notify you when arranging pickup or delivery
All of our products are inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded.
Please contact us at email@example.com if your merchandise was damaged during shipment within 48 hours of receiving your order and we will try our best to help you
If you have any questions regarding our shipping or refund policies, feel free to contact us at firstname.lastname@example.org